Shipping Policy

At Gray Gardner Art, every order is carefully prepared to ensure your artwork arrives safely and in excellent condition. Whether you are purchasing an original painting or a limited edition fine art print, we take great care in packaging and dispatching every piece.

Processing Your Order

Original paintings and limited edition fine art prints are prepared individually before dispatch.

As our fine art prints are produced to order, please allow a little additional time for printing and quality checks before your artwork is shipped.

Estimated dispatch times will be shown at checkout wherever possible. If there is likely to be a significant delay, we will contact you as soon as possible.

UK Delivery

We offer delivery throughout the United Kingdom using trusted, tracked courier and postal services.

Delivery times will vary depending on the artwork purchased and your delivery location, but we always aim to dispatch orders as promptly as possible.

International Delivery

We are pleased to ship internationally to many destinations.

Delivery charges and estimated delivery times are calculated at checkout.

Please note that international customers are responsible for any import duties, customs charges, taxes or local fees that may apply within their own country. These charges are not included in the purchase price or shipping cost unless stated otherwise.

Packaging

Every piece of artwork is carefully packaged using protective materials chosen to help ensure it arrives in perfect condition.

Original paintings receive additional protection appropriate to their size and medium, while limited edition fine art prints are securely packaged to minimise the risk of damage during transit.

Tracking Your Order

Where available, tracking details will be provided once your artwork has been dispatched, allowing you to follow its journey.

If Your Artwork Arrives Damaged

Although every effort is made to package artwork securely, occasionally damage may occur during transit.

If your artwork arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue as quickly as possible, please include:

• Your order number.
• Photographs of the artwork.
• Photographs of the outer packaging.
• A brief description of the damage.

We will work with you to arrange an appropriate resolution, which may include a replacement, repair or refund where appropriate.

Incorrect Deliveries

If you believe you have received the wrong artwork, please contact us as soon as possible and we will arrange for the issue to be resolved promptly.

Delivery Addresses

Please ensure your delivery address is complete and accurate before placing your order.

We cannot accept responsibility for delays or additional delivery costs resulting from incorrect address information provided at checkout.

Questions

If you have any questions about delivery before placing an order, please don't hesitate to get in touch.

We're always happy to help and want every collector to enjoy purchasing from Gray Gardner Art with complete confidence.