Privacy Policy

Last updated: July 2026

At Gray Gardner Art, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Gray Gardner Art is an independent UK art business specialising in original paintings, limited edition fine art prints and commissioned artwork.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details on our Contact page.

The Information We Collect

Depending on how you use our website, we may collect:

• Your name.
• Billing and delivery address.
• Email address.
• Telephone number (if provided).
• Order history.
• Payment information (processed securely by our payment providers – we do not store your full payment card details).
• Information you provide when contacting us or enquiring about commissions.
• Technical information such as your IP address, browser type and website usage through cookies and analytics.

How We Use Your Information

We only collect the information we need to provide our services and improve your experience.

Your information may be used to:

• Process and deliver your order.
• Communicate with you about your purchase.
• Respond to enquiries and commission requests.
• Provide customer support.
• Improve our website and services.
• Prevent fraud and protect our business.
• Meet our legal and accounting obligations.

We will never sell your personal information to third parties.

Marketing

If you choose to join our mailing list, we may occasionally send updates about new artwork, exhibitions, limited edition releases and studio news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

We will only send marketing communications where you have given your consent or where permitted by law.

Payments

Payments made through our website are processed securely by trusted third-party payment providers.

Gray Gardner Art does not have access to or store your full payment card details.

Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

• Shopify (our website platform).
• Payment providers.
• Delivery and courier companies.
• Professional advisers where required.
• Government authorities where we are legally obliged to do so.

These organisations only receive the information necessary to perform their services.

International Orders

As we offer international delivery, your information may be processed outside the United Kingdom where necessary to fulfil your order.

Where this happens, we will ensure that appropriate safeguards are in place to protect your personal information.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Remember your preferences.
• Enable website functionality.
• Measure website performance.
• Improve our services.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting our legal, tax and accounting obligations.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information where appropriate.
• Restrict or object to certain processing.
• Withdraw your consent where processing is based on consent.
• Request a copy of your information in a portable format where applicable.

If you wish to exercise any of these rights, please contact us.

If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner's Office (ICO).

Further information is available at www.ico.org.uk.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no internet transmission can ever be guaranteed to be completely secure, we work with trusted service providers to help keep your information safe.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.

The latest version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is used, please get in touch via our Contact page.

We're committed to handling your information responsibly and transparently, so you can enjoy collecting artwork from Gray Gardner Art with confidence.