Returns, Cancellations & Damaged Artwork

At Gray Gardner Art, every piece is created with care and attention to detail. We want you to feel completely confident when purchasing artwork from us. If you have any questions before placing an order, we're always happy to help. 

This policy explains your rights and our procedures should you need to cancel an order, return an item or report damage in transit.

Original Paintings

Original paintings are unique works of art.

If you change your mind after receiving an original painting, you have the right to cancel your purchase within 14 days of delivery in accordance with UK consumer legislation.

To exercise this right, please notify us in writing within 14 days of receiving your artwork. The painting must then be returned in its original condition and, where possible, using the original packaging.

Unless the artwork is faulty, damaged or incorrectly supplied, the cost of returning the artwork is the responsibility of the customer. We strongly recommend that returns are sent using a tracked and insured delivery service appropriate to the value of the artwork.

Refunds will be processed once the artwork has been safely received and inspected.

Limited Edition Fine Art Prints

All fine art prints are produced to order and form part of a strictly limited edition. Each print is digitally signed and individually numbered as part of the edition.

If you wish to cancel your purchase after receiving your print, you must notify us within 14 days of delivery.

Returned prints must be carefully packaged and returned in their original condition. We reserve the right to reduce any refund where the value of the artwork has been diminished through handling beyond what is necessary to inspect the print.

Unless the print is faulty, damaged or supplied incorrectly, customers are responsible for the cost of return postage.

Commissions

Commissioned artwork is created specifically for you and is therefore exempt from the standard cancellation rights that apply to off-the-shelf products.

Before work begins, we will confirm the scope of the commission, timescales and payment arrangements.

Once work has commenced, commission payments are non-refundable except where required by law.

If, in exceptional circumstances, we are unable to complete your commission, any payments made for work not completed will be refunded.

If Your Artwork Arrives Damaged

We take great care in packaging every order to ensure it arrives safely.

If your artwork arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• your order number;
• photographs of the artwork;
• photographs of the packaging; and
• a brief description of the issue.

We will work with you to resolve the matter as quickly as possible and, where appropriate, arrange a replacement, repair or refund.

Colour & Appearance

Every effort is made to accurately represent the colours and details of our artwork.

Please note that colours may vary slightly between screens and printed materials due to differences in monitor and device settings. Such variations do not constitute a fault.

Refunds

Approved refunds will be processed using the original payment method.

Please allow up to 10 working days after we have received and inspected the returned artwork for your refund to be processed.

Contact Us

If you have any questions about an artwork, your order or any of our policies, please don't hesitate to get in touch. We're always happy to help and want every collector to enjoy purchasing from Gray Gardner Art with complete confidence. 

We are always happy to help.